Key Responsibilities:
Client Relationship Management:
· Build and maintain strong, long-lasting relationships with key clients.
· Serve as the primary point of contact for client inquiries, concerns, and escalations.
· Regularly engage with clients to understand their needs, address issues, and provide solutions.
· Conduct periodic business reviews to evaluate performance and identify areas for improvement or growth.
Account Strategy and Development:
· Develop strategic account plans aligned with company objectives and client goals.
· Identify opportunities for account expansion, upselling, and cross-selling of products or services.
· Collaborate with internal teams to customize solutions according to client requirements.
· Proactively identify market trends, competitor activities, and industry developments to anticipate client needs and stay ahead of the curve.
Revenue Generation:
· Meet or exceed sales targets by effectively managing existing accounts and securing new business opportunities.
· Negotiate contracts, pricing, and terms to maximize profitability while maintaining client satisfaction.
· Utilize a consultative sales approach to understand client challenges and offer tailored solutions.
Communication and Collaboration:
· Liaise between clients and internal teams to ensure seamless execution of projects and deliverables.
· Coordinate with marketing, product development, and customer support teams to address client needs and concerns.
· Provide regular updates to senior management on account status, sales performance, and market insights.
Requirements:
· Bachelor’s degree in business administration, Marketing, or related field (MBA preferred).
· Must have 5+ years of experience as a Key Account Manager, preferably in the Fintech/Payment, Gift Cards, Loyalty Programs, Channel Sales Programs, Corporate Gifting, Enterprise Account Management
· Demonstrated success in managing key client relationships and driving revenue growth.
· Strong negotiation, communication, and presentation skills.
· Excellent organizational and time management abilities.