IT Systems Administrator

About NetskopeToday, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.Visit us at Please follow us on and Twitter.About the roleWe are looking for an experienced IT Systems Admin with both the technical and interpersonal skills to join our Corporate Engineering Team in Bangalore. If you are looking for a company with long-term IT career opportunities; and you have strong IT technical support skills with a focus on providing end-user solutions, we want you on our team.What you will be doing Monitor and resolve user daily requests through a ticket tracking systemAsset tracking and user hardware management using our current tracking systemsManage hardware inventory and work with vendors to ensure we have adequate IT equipment and peripherals for new hires and upgradesWork closely with other IT team members to update processes and procedures documentationEvaluate and recommend hardware setup to keep up with the different vendor changes Work with various system management tools to enforce security updates and patchesSetup and decommission user accounts to services on-prem and cloud-based in a Single Sign-on environmentSupport user systems in a MacOS and Windows environmentCoordination and scheduling for testing of audio/visual equipment prior to corporate-wide meeting eventsParticipate in an on-call rotation schedule including weekends and holidays Required skills and experience 3+ years of experience in an IT support role for a high growth startup company3+ years of experience in end-user support in a Microsoft Active Directory environment3+ years of experience with supporting Mac OSxExperience in working with audio/video services like Zoom3+ years of experience with troubleshooting and resolving networking LAN, Wifi and VPN issues3+ years of experience with MDM tools and system deployments like Jamf, Intune or equivalentFamiliar with application assignment using SSO like Okta or PingOne, and manage MFAIdentify, plan, propose and document projects related to improving efficiency and productivityExcellent customer service skills Education BS Computer Science required, MS Computer Science strongly preferred #LI-NC1Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to for more details.