Reporting Analyst - Quality

Reporting Analyst - Quality Req ID#: 378467 Mumbai, AP, IN, 400072 Job Description: Operations Reporting Analyst – Mumbai Location (Hybrid) Candidates should be from Mumbai Only Shifts – UK / US / General Working days – 5 days working (Mon-Sat) Primary Skills: Advanced Excel Dashboards & Reporting Macros & VBA Job Description 3+ years of experience in similar profile. Minimum HSC Should have financial knowledge of call centers workings. Flexible, creative problem-solving, anticipates changes and welcomes challenges. Strong computer skills that include proficiency in MS Office suite, particularly Excel. Previous experience in a dynamic, fast-changing call centre environment required. Proven analytical skills ability to communicate with various management levels. Must be able to communicate clearly and effectively with all levels within the organization. Knowledge of various Call Center Reporting Systems would be a plus. Build Multiple & Analytical dashboards & reports that reflect the priorities/MSA KPI’s of the centre and business. Creating Financial impact analysis reports & Dashboards. Be able to work/generate simple to medium complex SQL queries for reporting purpose. Provide analytical inputs to improve the efficiencies of various departments, based on their respective business needs. Highlighting / identification of process gap and improvement to the Top Management. Be proactive in seeking and giving business critical information/ feedback that can help enhance operational effectiveness Ensure complete root cause analysis for any key metric/KPI not performing, along with detailed analysis/reasons. Perform other work as required and assigned. Job Segment: Call Center, Database, SQL, Customer Service, Technology, Quality