AML Quality Assurance Senior Subject Matter Expert

Key Responsibilities:Acts as a liaison between Operations, Training, and AML for coordinating goals and objectives to enhance continuous process and quality improvementActs as an SME on the day to day process of conducting quality review of operations analysts work. Objectively assesses quality of investigative analyst work for what is going well and what needs to improve and supports coaching effortsAmbassador for best practices and facilitator of knowledge in money laundering processesEscalation point for review of complex cases to validate that transaction monitoring alerts were processed in line with quality standardsEnsures that the Quality Assurance process is executed in adherence with global standard policies and procedures, using global standard toolsResponsible for conducting root-cause analysis on the results of quality reviews in order to recommend remedial training or other appropriate follow-up action(s) to team leads and/or unit managerResponsible for tracking the results of quality assurance reviews and remedial action(s) in the QA databaseResponsible for assisting to develop and report Quality Assurance review results via metrics and distribute to senior management, team leads, analysts and other designated personnelAssists training team in the development and delivery of training sessions for existing analysts, team leads, new hires and other personnel on the quality assurance processProactively identifies and escalates areas of potential risk and/or quality improvement areas, as well as technology enhancementsAssist QA Team Manager in testing QA SMEs performance (sample check) in case assignment and by volumes monitoringAuthority in complex case dispositionsKeeps regular interactions with global QA Team in order to exchange the standards on QA Program and to keep consistency in QA executionsParticipates and/or leads calibration sessions within the Quality Assurance DepartmentCollaborates with the QA global Team on development and implementations of special projectsProvides expertise to internal working groups, teams, and committees focused on enhancing current procedures and creating efficienciesAdheres to global standard policies and proceduresOperates within the agreed business SLAs and confidentiality standardsRequirements:Skills and Competencies:A person in this role has a passion for uncovering the truth and exposing potential criminal activities. He/she has a genuine interest in the news and current affairs with the ability of cross referencing them during investigations. He/she is methodical, analytical, open minded and have the desire to thoroughly and accurately research, extract, compile and connect information from various sourcesAdditional requirements:Good knowledge of English and high standard of written and oral communication skillsStrong analytical skills and attention to detailDetailed oriented, self-motivated, and able to handle multiple projects/tasksDemonstrated initiative and creativity in problem solvingOrganized, disciplined and highly responsiblePresentation skills and ability to build strong arguments to justify his/her decisionDemonstrated ability to work independently, interact effectively, with different levels of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers)Good understanding of Windows applications (Word, Excel, etc.) and Internet and commercial database searchesExperience:Minimum 3-4 years’ experience in AML or compliance or quality control or audit or fraud and economic crime units within financial institution of AML or other financial investigations experience requiredMinimum years’ of quality assurance experience or equivalent knowledge requiredSubject Matter Expert for multiple products in the analysis of alerts and investigation of transactional activities to detect any suspicions of money laundering or terrorist financing activityQualifications:Education level: Bachelor's degreePreferred: AML certification will be advantageProject and change management basic experience------------------------------------------------------Job Family Group: Compliance and Control------------------------------------------------------Job Family:AML Execution------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .