NetDevops TAC

Company Description

Arista Networks pioneered software-driven, cognitive cloud networking for large-scale datacenter and campus environments. Arista's award-winning platforms, ranging in Ethernet speeds from 10 to 400 gigabits per second, redefine scalability, agility and resilience. Arista has shipped more than 20 million cloud networking ports worldwide with CloudVision and EOS, an advanced network operating system. Committed to open standards, Arista is a founding member of the 25/50G consortium. Arista Networks products are available worldwide directly and through partners.

Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer - TSE (Cloudvision/CVaaS) at Arista Networks Technical Assistance Center (TAC) is a top-level engineer and equivalent to a Tier 3 or Escalation Engineer in most support organizations. We believe that giving our customers direct access to top-level engineers streamlines the support process and leads to customer satisfaction.

Job Description

Our TSEs work together to support all of Arista’s products and the many network protocols and features focusing on Cloudvision Portal( CVP) and CVaaS. TSE will work directly with both the customer and (when needed) the software and hardware development teams. The Cloudvision/ CVaaS Products TSE team also performs all their own recreates in a dedicated lab environment.

Responsibilities

• Post-sales support for Arista products focusing on Cloudvision Portal (CVP) and CVaaS.
• Respond to customer product inquiries via telephone or email.
• Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries.
• Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities.
• Troubleshoot problems with hardware/software applications and recommend corrective action.
• Document customer communication and recurring technical issues to support product quality programs and product development.

Qualifications

Required Product Knowledge and Technical Skills

• 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering the network protocols and/or technologies.
• Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC etc.), scripting (Ansible, Python, etc.), UI/UX workflows, and overlay platforms (VMWare NSX, Cisco ACI, etc.).
• General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP, etc.).
• Working experience with Linux OS, Ansible, Server virtualization (VMware ESXi, Microsoft Hyper-V, KVM, etc) and Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark is highly desired.
• Familiarity with Programming/scripting (Python, Golang, Shell) and Containers (Kubernetes, Docker, etc.) is highly desired.
• Familiarity with OpenConfig and monitoring tools (Prometheus, Grafana) will be an advantage.

Desired Skills

The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required with the ability to triage effectively in order to function efficiently in this role. As we are continually releasing new features and products and thus a high aptitude for both learning and teaching is required.

Education

Minimum education is a BS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.