Reservations Executive

  • Gurugram
  • Pasban The Gatekeeper

Handle guest reservations via phone, email, and online booking platforms. Provide accurate information regarding room availability, rates, and hotel services. Maintain and update reservation systems (PMS) to ensure accuracy of guest information and bookings. Manage e-distribution channels (GDS, OTA platforms) to optimize room inventory and pricing strategies. Monitor and adjust rates and availability on OTA platforms to align with hotel revenue goals. Coordinate with front desk and sales teams to ensure seamless communication of guest preferences and special requests. Assist in processing cancellations, modifications, and special booking arrangements. Maintain a high level of customer service and address guest inquiries professionally. Monitor OTA reviews and feedback, collaborating with management to address concerns. Stay updated with industry trends in e-distribution and OTA management for continuous improvement.