Customer Service Associate

With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Transformation happens here. Come, be a part of our exciting journey! Are you the one we are looking for? We are inviting applications for the role of Process Associate, Customer Service. Process: Voice (Inbound calling) Shift: Rotational Shift Location: – Pocharam Hyderabad Flexibility – Work from Office only Working model – 6 Days a Week Responsibilities: · Respond to customer queries and customers concern over phone. · Making outbound calls to Customers as required. · Provide support for Recovery of the account for end user. · Maintain a deep understanding of client process and policies · Provide excellent customer service to our customers · You should be responsible to exhibit capacity for critical thinking and analysis. · Responsible to showcase work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment. Qualifications we seek in you Minimum qualifications: · Graduates with experience (must) in Customer Service and experience in credit cards / banking / customer service. · Experience in customer service processes. · Excellent communication skills in English and Hindi. · Ability to provide great customer experience / solve customer issues/ Ability to upsell · A capacity to work on a computer efficiently for extended periods of time · Meeting the process CTQ’s on a daily/weekly/monthly basis. Preferred qualifications: · Previous experience in a Banking or financial services role · Effective probing skills and analyzing / understanding skills · Analytical skills with customer centric approach · Excellent proficiency with written English and with neutral English accent · You should be able to work on a flexible 24/7, 6 Days working schedule (including weekend shift) · 24X7 Inbound Customer Care Support for Premium customers. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.