Assistant Manager : Underwriting

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Manager/ Assistant Manager – London Market/ Underwriting In this role, you will be responsible for managing teams and service level target's role for P&C Insurance Business. Facilitating goal-level creation for the team in line with Business goals and working with managers to ensure the goals are cascade to all associates. You will be encouraged to be passionate about the Business goals/challenges and know how to seek these using analytics and technology. Responsibilities• Strong knowledge of P&C Insurance, preferably new business and Renewal for US/Canada market and team leading experience with a span of not less than 10-20 FTEs• Proactive communication across all levels to ensure Zero Surprise operations and thought leadership to build an impact and help organization meets its goals• Maintaining and measuring the performance of processes in terms of efficiency and effectiveness matrix and ensuring adherence to Service Level Agreements• Driving continuous operational improvements thereby delivering YOY efficiency benefit to the customer and improving customer happiness levels• Providing effective resolution to customer queries and improving relationships with the customer by anticipating customer future requirements, thereby ensuring a positive customer experience• Directly responsible for its people, their growth, engagement, and retention and framing work direction and plan for the associates after detailed assessment of their capabilities.Qualifications we seek in youMinimum qualifications• Graduate with any degreePreferred qualifications • Preparing & presenting all weekly/monthly MIS reports and scorecards pertaining to process and efficiency.• Ability to think long-term strategically and operationally• High customer service orientation.• Excellent written and verbal communication• Excellent statistical knowledge• Highly motivated and achievement oriented