Senior Product Support Engineer

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive initiative-taking service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of impressive, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. As a Product Support Engineer in Acqueon, you will…. Acqueon is a growing company in a fast-paced technical environment where we provide products that help our customers provide impressive customer experiences to their customers. The Professional Services Implementation Engineer is a customer-facing role responsible for the implementation of Acqueon products. The successful candidate is enthusiastic and can easily communicate at all levels from business users to technical engineers. You will primarily work remotely but there are opportunities to work onsite too. You will be a consultant and product SME as you interface with end users to assess their current processes and gather their requirements. You will use your knowledge to implement, configure, and test the Acqueon software in the customer’s environment. Training and supporting user testing are the last steps before you get to see the fruits of your labour move into a production setting. If you are enthusiastic about using technology to solve problems and helping customers get value from their product investment, we want to talk to you! As a Product Support Engineer in Acqueon, you will need…. Understand omnichannel communication technologies and their role in the contact centre! Good listening and comprehension skills. Quick on your feet while consultatively working with the end customer to implement the solution. A natural ability to dig in and resolve technical issues in structured manner. Commit to excellence in taking care of our customers and expect the same from others. Windows operating systems, MS SQL, IIS, and VM Ware Familiarity with IP Networking, SQL, and Rest APIs Experience deploying products in cloud platforms (AWS, Azure, etc.) Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys Previous experience with outbound contact centre products is a plus. Key Skills: Contact Center, SQL, AWS, Linux, Nginx, Redis