Principal Support Engineer

  • Bengaluru
  • Alteryx
Responsibilities:Ability to work in a challenging environment with global customers.Ability to work collaboratively primarily with QE/Dev/Prod.Written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiences, and explain the impact in business terms.Strong analytical and end-to-end problem-solving skills.Ability to multi-task and prioritize with a strong sense of getting to closure on behalf of the customer.Ability to work in a fast-paced, challenging environment with global customersAbility to collaborate effectively with people at all levelsCapable of crafting clear issue/opportunity summaries to be consumed by other teams and executivesCoach/Mentor CSEs and Sr CSEs on technical skills / Internally recognized as a premier technical, industry, or product specialist.Fosters a collaborative and learning-conducive environment within and across teamsA “do whatever it takes” customer-first attitude and willingness to go above and beyond to ensure customer success Alteryx Platform /Customer intersection Expert.Applies a broad perspective to provide innovative solutions to a variety of complex issues.Novel solutions are imaginative, thorough, practicable, and consistent with business area objectives.Anticipates technical training needs per upcoming new features based on new technology/skill set.Desire to see others grow and develop their technical knowledgeIdentify and provide feedback on product improvements.Continued education and technical aptitude. Meet escalation SLAs.Identify knowledge gaps to; plan, develop, and deliver troubleshooting education to GCS org.Disseminate knowledge to the GCS teams.Required Skills:Experience in Support, Escalations Engineer, Technical Account Management, Engineering Management, Customer Support Management, Program/Project Management, or similar roles desired.5+ years of experience in customer-facing support and troubleshooting the Alteryx Platform and/or with demonstrated in-depth knowledge and expertise of an Alteryx Product or an Alteryx functional area not limited to Server, Gallery, Database Connectivity, Designer, Promote, Predictive Analytics, Spatial, Connect, Connectors.BS/BE in Computer Science or equivalent degree mandatory.Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.