.. in Preparation of Projections , CMA Data, Liasoning with bankers and external parties. 4. Preparation and appraisal of working capital proposal. 5. Fixing up arrangements of working capital. 6. Candidate must be very well versed in dealing with Banks and Financial Institutions. Core Functional Competencies: .. read more
Hi
Our Client: WORLD LEADER IT Multinational Brand (Client name witheld, but is a large Fortune 500 company)
Location: Gurugram
Clients Managed: Farming role for LARGE ENTERPRISE ACCOUNTS
Role: Handling sales of Services to CIO's CXO's IT heads of large enterprise named accounts.
CTC: Candidates with current CTC between 15 to 30 lacs can apply.
Expereince needed: 5-15 years
Role details
Customer Success is the primary customer interface for our Services & Solutions contracts, covering both managed print and personal systems managed services. Responsible for driving Account Level ( Revenue & margin), Account growth ( Renewals, upsell & cross sell), customer experience and help customers obtain the optimum value of the contracted services.
Responsibilities:
Prepare and drive successful Renewal.
Drive SOW expansion and generate upsell & cross sell opportunities.
Work with sales/pursuit on account business plan & customer success plan.
Lead account kick-off – identifying/confirming customer success criteria – update customer success plan, expansion needs and identify key influencers and decision makers
Lead and manage SBR process working with SDM and reporting teams using VMO/SBR self-service and/or leveraging the VMO lite and full platform to drive effective business reviews including ROI and industry SME for effective up sell opportunity development
Proactively manage customer escalations and related customer communications in a proactive and /or timely manner
Accountable for P&L management, remediation, forecasting revenue, cost, growth, and success strategy
Ensure managed services and customer engagement meet or exceed all relevant KPIs
Monitor and collaborate with SDM on asset specific data in HP systems to ensure accurate billing, reporting, and SLA performance
Demonstrated level of skills with consultating ability in solution selling and business development
Manages multiple customer accounts and deliverables moderately complex contracts and deals with integrators and partners
Industry specific subject matter expertise to consult with customer on their next steps as a trusted advisor
Knowledge and Skills:
Experience in account management using consultative selling or issue resolution skills
Responsible for supporting pre-sales, drive adoption, increase utilization
P&L management, up-sell and cross-sell PAN HP offerings, manage customer health, drive renewals.
Impact and Scope:
Multiple accounts or very large single accounts – local/global
Responsible for supporting pre-sales, drive adoption, increase utilization
P&L Management, up-sell and cross-sell PAN HP offerings, manage customer health, drive renewals
Complexity:
Moderate to high
Multi-country client management in the same region; customers are typically multi-million dollars companies
Education and Experience:
Master's degree in relevant area or demonstrated competence. Typically 8-12 years of experience