.. Check Point – firewalls Palo Alto Firewalls Basics of Cloud networking Avaya Telephony (Good to have basics) Hands on experience on Cisco/Juniper L2/L3 switches (Higher end switches), VLANs, STP, VTPHands on experience on Cisco ASA firewalls/Checkpoint/Palo Alto, should have good working knowledge .. read more
We are looking for a leader to oversee training and transactional quality as a function for leading travel client in Kolkata / Pune location . The identified resource is expected to lead Standardization, adoption of best practices from the industry and implement the new concepts of training & quality, which help meet our overall business objectives.
Essential Job Elements:
• Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members.
• Provide Training and Quality support, development of metrics and dashboards in line with customer requirements
• Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices
• Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics
• Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
• Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options
• Innovate new ways of learning and help drive adoption of Tech infused learning solutions
Profile and Experience:
• 12+ years of industry experience in Quality & Training domains
• Flexible to work 5-Days and in Evening shifts
• Demonstrated success in Quality & Training
• Exposure to different improvement frameworks like six sigma, lean
• Strong analytical skill- ability to work with huge volume of data using statistical tools
• Sig Sigma Black Belt certification is preferred knowing the Global scale and impact of the role
• Strong Process Knowledge and Compliance to Multiple Audit Postures