Senior Operations Manager (Employee Care)

Our client, a regional leader in comprehensive workforce solutions encompassing contract staffing, permanent recruitment, is currently seeking candidates for Senior Operations Manager (Employee Care) to be based in Dubai Key Responsibilities: Manage the entire hire-to-retire process for a 5,000 employee base in the UAE. Oversee onboarding and offboarding procedures, ensuring a seamless experience for all employees. Utilize administrative expertise to support the entire business framework, acting as a catalyst for growth. Drive process optimization and innovation, elevating existing processes through automation and ideation. Implement metrics management systems, providing insightful MIS reports and automated dashboards to track customer satisfaction, including NPS. Lead and mentor a diverse back-office team, fostering a culture of empathy and excellence. Job Opportunity: Senior Operations Manager Company Overview: Join a leading regional workforce solutions provider specializing in contract staffing and permanent recruitment. With a focus on innovation and efficiency, we are seeking a dynamic Senior Operations Manager to enhance our operations in Dubai. Key Responsibilities: Manage the entire hire-to-retire process for a 5,000 employee base in the UAE. Oversee onboarding and offboarding procedures, ensuring a seamless experience for all employees. Utilize administrative expertise to support the entire business framework, acting as a catalyst for growth. Drive process optimization and innovation, elevating existing processes through automation and ideation. Implement metrics management systems, providing insightful MIS reports and automated dashboards to track customer satisfaction, including NPS. Lead and mentor a diverse back-office team, fostering a culture of empathy and excellence. Key Pillars of the Role: Compliance Understanding: Ensure adherence to ISO, CMMI, and other regulatory standards, emphasizing the importance of compliance and the implications of breaches. Innovation and Automation: Foster a culture of continuous improvement, ideating and implementing innovative solutions to streamline processes and enhance efficiency. Metrics Management: Develop and implement robust metrics systems, providing valuable insights to stakeholders and driving accountability. Team Management: Lead and inspire a remote team, prioritizing empathy and collaboration to achieve organizational goals. Collaborative Approach: Work closely with subject matter experts to gather insights and drive informed decision-making. Requirements: Proven experience managing the hire-to-retire process for large employee bases. Strong understanding of compliance standards and their implications. Demonstrated ability to drive innovation and automation within operational processes. Proficiency in metrics management and reporting, with a focus on customer satisfaction metrics like NPS. Excellent team management skills, with the ability to motivate and empower diverse teams. If you are a dynamic leader with a passion for operational excellence and a drive for continuous improvement, we want to hear from you! Location: Dubai, UAE