RPA Support – Operations (Distributor Support)

  • Pune
  • Pharmarack

Experience : Fresher or Experienced


Roles and Responsibilities :


  • As a customer support associate, you will be an ambassador to our customers, own overall relation with assigned customers, which includes: Increasing product adoption, ensuring retention, satisfaction and success in order to sustain the GMV (Gross Merchandise Value) being driven by the field force
  • You will be responsible for smooth and swift on-boarding of the distributor, helping on the integration of the software so that the application/ product works smoothly
  • Providing help to the distributor over phone or email for resolving his day-to-day semi-technical/ technical issues related to the Distributor application by issue identification, analysis and by involving Level-2 support as appropriate
  • You will be coordinating with internal teams such as Sales team and technical team as and when required for quick resolution of issues
  • You should be able to see emerging issues and bring back in quick scalable resolution for such issues


Our ideal candidate will be/ have :


  • Highly customer centric
  • High adaptation to technology enabled environment and ability to understand change in technology
  • Being able to help a non-technical customer to understand the functioning of the application


Desired skills :


  • Basic knowledge of Windows Operating Systems including Servers, HTML/ CSS, any programming language
  • Knowledge of Windows Task Scheduler/ Task Manager
  • Exposure to any of the Automation Tool in the market
  • Impeccable and customer friendly communication both spoken and written
  • Should be fluent in English & Hindi. Knowledge of additional regional languages will be an added advantage
  • Basic knowledge of MS-Office (MS-Word/Excel)
  • Candidate should be flexible with working hours and weekly offs


Reporting hierarchy :


  • Manager – Distributor Support