BPO Manager Operations

  • Mohali
  • Aspire Teleservices

HIRING FOR MANAGER - OPERATIONS

Job Type

Full-time

Qualifications

Bachelor's (Preferred) Operations: 8 to 10 years (Preferred) Total work: 10 years (Preferred) Full Job Description

Role and Key Responsibilities:

Manage the team for BPO process.

  • Manage the KPI

  • Management Reporting

  • Attrition Management

  • Capacity Forecasting

  • Client Communication

  • Identify process improvement opportunities and undertake PI projects

  • Must have experience to manage large 100+ FTE team

  • Must have BPO experience

  • This is a permanent Evening Shift

Job Type: Full-time

Salary package up to 8 lac per annum

Location- Mohali