Network Service Manager

  • Pune
  • Harman International
HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.A Career at HARMANAs a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.Under administrative direction, the Manager, Network Services manages and provides voice and data network design, performs networkanalysis and planning, determines equipment requirements, establishes and implements procedures, and supervises and evaluates theperformance of assigned staffAdministers on-premises and cloud-hosted systems and servers related to SDCOE and district Local Area Network LAN) and Wide AreaNetwork (WAN) services (e.g. DNS, DHCP, 802.1x authentication, Windows Active Directory, IP address assignment, voice-over IP, firewallconfiguration, VPN) to ensure the availability of services to authorized users.• Attends and represents the network service at a variety of meetings (e.g. intra- and inter-district committees, professional organizations,workshops, seminars, etc.) to convey and/or gather information required to perform job functions.• Communicates with stakeholders regarding system status, service updates, planned outages, unplanned disruptions, and service deliveryissues.• Conducts problem analysis of systems as needed to ensure proper implementation and operation of network systems and updates.• Coordinates service orders and problem reporting with telecommunication vendors to provide appropriate levels of connectivity for SDCOEand district operations.• Manages and provides video, voice, and data network design, maintenance, and operations support to SDCOE and county school districts(e.g. migration to new systems, scheduling installations, product research, etc.) to ensure the efficiency of video, voice, and data access andsharing over LANs and WANs. • Monitors health and usage of critical County and district network infrastructures to project future capacityneeds and meet or exceed service-level objectives.• Oversees the day-to-day technical operations of assigned areas (e.g. cloud, routing, data security, internet connectivity, virtual servers,etc.) to provide a consistent level of customer service to clients.• Oversees departmental change management procedures to ensure stability of required systems.• Performs network analysis, design, and planning activities to determine equipment requirements, recommend network hardware andsoftware, and formalize installation/implementation procedures.• Prepares and presents networking equipment proposals, including instructional capabilities, platform operating systems, and topology tomeet SDCOE and district requirements.Job Requirements: Minimum Qualifications Skills, Knowledge and Abilities SKILLS are required to: Perform multiple, technical tasks with aneed to periodically upgrade skills in order to meet changing job conditions; Analyze situations to define issues and draw conclusions; Utilizepertinent network, application, operating system monitoring and troubleshooting software; Adhere to safety practices; Plan and manageprojects; Prepare and maintain accurate records. KNOWLEDGE of: Current, legacy and emerging operating systems; Environments andnetwork protocols; Router configurations; Inter/Intranet applications; Data security, project management, processes and methodology;Network hardware and software; ABILITY is required to: Review and interpret highly technical information, write technical materials, and/orspeak persuasively to implement desired actions; Schedule activities, meetings, and/or events; Gather, collate, and/or classify data; Considerseveral factors when using equipment; Independently work with others in a wide variety of circumstances; Work with data utilizing defined butdifferent processes; Operate equipment using a variety of processes; Work with a significant diversity of individuals and/or groups; Work witha variety of data; Utilize a variety of types of job-related equipment; Problem solving with data quires independent interpretation of guidelines;Problem solving with equipment is moderate to significant; Set priorities; Establish effective relationships; Be attentive to detail; Communicatewith diverse groups; Convey technical information to non-technical audiences;Responsibilities include: working under limited supervision using standardized practices and/or methods; directing other persons within adepartment, large work unit, and/or across several small work units; directing the use of budgeted funds within a work unit. Utilization ofsignificant resources from other work units is sometimes required to perform the job’s functions. There is a continual opportunity to impact theorganization’s services.10+ years of experience in Networking. Five (5) years professional-level experience with voice, video, and data network hardware andsoftware and related operating systems. Two (2) years of supervisory experience in a technical field, including experience providing clientsupport for network and system problem identification and resolution. Formal training and certification in local area networks, relevantcomputer systems, and networking equipment is highly desirable.HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (