.. create the extraordinary and to impact millions of people every day. We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top-quality services. We want to invest .. read more
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Process Associate/Developer, Life Insurance Transactions Responsibilities: • Transaction processing according to standard work & SOP• Prioritize transactions according to detailed guidelines to meet SLA• Plans and prioritizes tasks and work responsibilities to achieve objectives!• Comprehending and responding to customer inquiries. Identify, research, and resolve problems.• Assist with/perform other team tasks as the need arises.• Ability to accurately interpret and compile information from a variety of sources and systems• Ensure that turnaround time and quality of the work meets Company service standards• Work well with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls• Handle own work in process and support team efforts to ensure that individual, team goals are met.• Maintain key records like working files, email for reference and audit purpose• Ability to handle basic day to day requirements of excelQualifications we seek in you!Minimum Qualifications / Skills • Graduation in any stream except B.Tech and Technical Graduation & LawPreferred Qualifications/ Skills• Relevant experience in similar process • Life Insurance policy admin – Experience in processing of client changes transactions like Address Change, Name Change, Beneficiary and Ownership changes, Return mail, Correspondence • Exposure to Life Policy Admin systems like – CFO, CK4, CNB, Ingenium, Vantage, IPAS, PACE, ORD, TAS2000, TRADNY, ULANY, ULAS, ULB, ULM, ULP, ULU, ULX, VTGF• Good English Communication (Both written & verbal) – Talocity Score of >50• Proactive communication & High analytical skills – should be able to foresee issues and suggest solutions, with impactful data• Displays energy and enthusiasm in approaching the job• Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing outstanding customer service• Ready to work on stretched working hours• Ability to independently work well with internal and external customers• Customer service focus• Basic Computer knowledge along with typing speed of 20 words/minute