Technical Business Analyst

Experis is hiring Dynatrace Analyst with 4+ Years of experience at PUNE ! We are on the lookout for passionate individuals who are eager to join our innovative team and make an impact in the world of software intelligence. Technical & Business Operations Analyst:- • You will provide engineering expertise to tackle, modify and engineer software solutions and configurations to ensure the product/solution performs within efficient design specifications. • Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution. • Demonstrate continuous improvements and increased efficiency to the software or business processes by using Software Engineering tools, innovative techniques and the reuse of existing solutions. • Contribute to meeting the SLAs and critical metrics as applicable for the account and unit - for example, responsiveness, resolution, software quality SLAs, etc. • Internal/external customer's interface to improve the understanding of customer problems, and verify that an appropriate resolution has been applied. All you need is: • Bachelor’s degree in Science/IT/Computers or equivalents. • Must have administration & management experience with Dynatrace SaaS or Managed clusters. • Strong Knowledge of ITSM processes • Design and develop innovative solutions to integrate Dynatrace in customer environment and make it a part of their day-to-day operations. • Ensure and document full deployment of Dynatrace product in customer environment. • Dynatrace Database Health Analysis. • Must be able to configure pure path, collector and agent for Dynatrace • Knowledge on APIs and integrations. • Generate and analyze thread Dump. • Must be able to troubleshoot and diagnose issues. • Hands on expertise on other monitoring tools like Solarwinds , PRTG, Splunk etc. • Should be able to do technical Documentation, Impact Analysis, RCA, Workaround, etc. • Perform peer level code review, prepare test cases and unit testing. • Strong written and verbal communication skills are preferred. • Demonstrate good judgment in selecting methods and techniques for obtaining solutions, resolving issues or in making recommendations. • Able to work in Shifts to serve the customers better. • Willingness to learn new technologies and achieving higher technical skills. • Team player who will innovate & will think out of the box to continue improving the way Amdocs serves its customer. • Focus on innovation and Genai related technologies.