Customer Service Specialist

  • Gurugram
  • Niit Limited
Designation: Customer Experience Specialist (US process) Roles and Responsibilities of a Customer Experience Specialist · Customer Service through calls · Ensure timely and accurate service delivery at defined productivity levels · Build client & domain knowledge to be able to deliver a resolution on the first conversation · Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort · Maintain Internal Service Attendance & Accountability policies · Execute issue /query & Client level delivery quality on calls · Adhere to Customer resolution and ensure proper documentation &follow-up · Identify, share and support operational improvements Qualifications: . Result awaited candidates can apply with no backlogs · Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT, MBA(Correspondence mode) (Except Stats, Math's Hon & Eco Hons) · Regular MBA, M.Com, MA with min 6 months of experience is required in BPO/KPO (Except MCA and MSC) · Age up to 31 years · Gap should not be more than 4 years after graduation · Undergraduates/ pursuing graduation are NOT eligible · Candidates who are currently located in Delhi NCR/Gurgaon are only eligible · Freshers and Experienced- 0-29 months · Excellent communication skills- Written and Verbal · Should be willing to work in night shifts (shift will start from 5.30 pm goes up to 5am with Saturday Sunday fixed off- 9.5-hour shift with 8.5-hour login) · Proficient in computer usage and Basic knowledge of MSOffice/ Excel Job Location- Gurugram, Work from Office only We Offer You Salary range- 3.08 To 3.50 LPA What Wipro offers:- · Defined career roadmap which offers growth opportunities · Performance-based incentive program (Depends on Process/Client Alignment) · Investment in talent development and skills enhancement · Work-life balance with a 5-day workweek · Collaborative environment with best-in-class professionals · Focus on colleague engagement and fun at work Please share your resume and call for further details : Name – Neha Sharma contact number - 9797171267 email id-Neha.2a.Sharma@niitmts.com