HR Operations Team Lead

Job Description

• Responsible for all payroll and HR admin processes in India – this includes all countries being serviced from the Service Centre.
• Operationally responsible for semi-outsourced payroll processes of various smaller sized countries
• Build the team to work with standardized processes and manage day to day operations
• Ensure correct, efficient and compliant workforce administration (hire to retire), including: New hire administration, transfers, promotions, demotions, terminations etc.
• Responsible for continuous improvement, compliancy and data quality.
• Contribute to the transfer and retention of knowledge and information within and outside HR Operations. On a continuous basis perform analysis to define where to improve stakeholder information, make proposals and implement. Responsible for ensuring correct and timely communication from HR Operations to relevant stakeholders. Ensure support on the use of employee and manager self-service systems for a maximum usage of these services.
• Implement an optimized HR Portal including HR information, (self-service) processes, relevant and timely communication about HR topics / events.
• Manage the performance of HR Operations in India - ensure and drive a culture of customer focus, operational excellence and continuous improvement in the team.
• Manage service levels and set KPI targets for service improvements.
• Follow-up cases with escalation to colleagues in HR Operation team & Rewards and communicate total solution effectively

At Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.

About the job (Job Responsibilities)

• Build structure in the team on operational level, e.g. daily routines, working system, work instructions and manage team accordingly
• Pro-actively identifies opportunities for (process-) improvement, formulates proposals for improvement and implements these after approval.
• Supports and guides managers and employees to make use of self-service systems and signalize improvement potential
• Delivering payroll for smaller sized countries through a payroll provider
• Oversee all-round administrative work for all hire2retire processes and be partially operationally involved
• Oversee correct execution of all payroll activities and ensuring compliance to the Collective Agreement as well as all local arrangements
• Be a people leader for the team and coaching them on their performance, from customer service to continuous improvement
• Oversee query handling, answering questions from Employees and Managers (Via phone and case management system)
• Collect information, make analysis and present findings to others for interpretation and decision making. Draw conclusions based on analysis and give advice on optimizing existing practice
• Drive new policies, procedures, processes, tools and systems and improve/optimize existing policies, procedures, processes, tools and systems.
• Drive compliance within and outside of the team according to local standards and legal requirements
• Manage internal- and external audit processes
• Provide Reports (employee/payroll) for internal and external stakeholders
• Workforce planning within HR Operations

Level of Autonomy

Reporting line to Head of HR Operations EMEIA.

Independently manage the HR Operations team in India. Support colleagues, coach colleagues. Keeps the overview of all relevant activities and available capacity in the team and initiates changes when applicable. Manages the performance of the team to achieve the service level agreement targets. Supports the Head of HR Operations EMEIA to establish a continuous improvement culture and way of working in the department.

We believe you bring (Education & Experience)

Knowledge of collective labor agreement and HR policies, legal labor regulations including social security regulations, HR systems. Education on master level (HRM).

• 6-8 years of experience in operational HR services position and managerial experience.
• Ability to coach, lead people within own team and develop the team’s capabilities
• In depth knowledge of HR (operations) processes
• Result oriented, problem solving, (project) management, customer orientation, analytical
• In depth experience with HR supporting technology
• Capability in CI methods and techniques
• English language skills, written and verbal

Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/

We look forward to receiving your application!

We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.

We’re looking for tomorrow’s Changemakers, today.

If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.

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#WeAreNouryon #Changemakers