Lead Associate - Transactional Quality(PTP/O2C/RTR) - Pune

  • Pune
  • Wns

Key Accountabilities: • Should be well versed with the Finance & Accounting functional knowledge in PTP/ OTC/RTR. • Understand the overall flow of the F&A business and should be well versed with the entire cycle of domain • Should be able to communicate with the client and internal stakeholder. • Conducting Quality checks as per sampling strategy • Daily, Weekly & Monthly reporting • Tracking and reporting SLA’s. • Maintain customer complaints and perform RCA and initiate Corrective action and Preventive action along with Operation team. • Providing effective feedback to all processers. • Working on Bottom performers to bring them up. • Conduct Team hurdles to update the group on Quality related issues, calibration on new updates, common errors categories and measures to avoid errors. • Client calibration on new process and updates. • Enhancing performance of the team based on SLA’s through Quality Control check, Action plan and expert analysis.

Location - Pune Weikfield Shifts - Rotational ( APAC/EMEA/US) Min 3 years experience required in FNA domain with basic understanding of Quality function