Lead Analyst/Supervisor Collections

  • Bengaluru
  • Lowes India
The order-to-cash process includes all the steps from when a customer places an order to when the company receives payment. Will lead for Collections team in the new offshore center and help in driving process improvements across the function. The role will focus on ensuring that the collections function operates within a robust controls environment. To this end, develop and drive necessary financial policies, risk control matrices, standard operating procedures, and internal controls; implement appropriate governance processes that assure compliance with regulatory (such as SOX) as well as management mandates. Core Responsibilities: Handle a specific portfolio of Multi-family, Student Housing, Government, Commercial, Hospitality, and/or Trade accounts Provide direction, instructions, and guidance to a group of Credit Representatives (@5 - 7 reps with @1000+ accounts ea.) Communicate credit department and company payment policies Responsible for achieving the financial goals and objectives outlined by the Company Develop strategies the team will use to reach goals: Percent past due objectives Secure Lien rights for eligible accounts within your portfolio Submit accounts for collections and bad debt write-off Assess credit risk and establish/increase credit limits within DLA (CLIR – Credit Limit Increase Review), and/or approval for Pro Card Participate in process improvement projects, and support other management directives as prescribed Maintain accurate credit and collection files as well as electronic collection notes in Cforia Produce weekly and monthly reports as requested by management Assist with account reconciliations as needed Assist with order management Maintain strong communication with Sales, Customer Service and Sales Management Present Credit policies, processes, and procedures to sales as requested Train, coach, develop credit reps and Team Lead Perform annual reviews for assigned employees and recommend salary increases Handle data entry and general clerical tasks as needed Years of Experience: Maximum 10 years of experience With 3 to 5 years in O2C with Collections experience must Must 2 to 4 Years Team leading experience Education Qualification & Certifications Bachelors / Post Graduate Degree in Finance preferable. Skill Set Required Primary Skills (must have) Understanding of O2C processes Experience with collection and AR management Must be able to work in night shift 5:30 PM to 6:30 AM – Any 9 hour shift Secondary Skills (desired) Excellent understanding of the order to cash process(Account set up, Credit, collection and cash application process. Software programs: Cforia, BillTrust, High Radius, Lien Track or Levelset -Understanding of these order to cash tools will be a plus