L2 Support Engineer

  • hyderabad

Job Description:

Expertise troubleshooting large Server Environments and familiarity with Hardware components. Fundamental awareness of Private, Hybrid, Public Cloud, OS: Windows and/or Linux, Virtualization Knowledge and understanding of DHCP, SSH, Telnet, TFTP Good Understanding of Hardware components at Server level & Data Center Configuration Good understanding of TCP/IP protocols and OSI model Experience of Hardware components of the Blade server (HP), Cisco UCS Understanding on server hardware component and design Knowledge of Windows Azure Platform services and offerings Understanding of different cloud models like IAAS, PAAS and SAAS Troubleshooting basic connectivity issues like Switch-port, fiber cable (LC,SC) Understanding of networking concepts including IP Addressing, Subnetting, DHCP, technologies Familiarity with DB tools (Kusto, SQL , etc.) Understanding of geo balancing, geo-redundancy of cloud technologies preferred Strong analytical and problem solving skills Excellent written and oral communication skills Leadership skills: Sound problem resolution, judgment, negotiating and decision-making skills. Feedback/Metrics collection techniques to expose live site/service issues Support a 24x7 live site support model for the services team owns Regards Poornima P LTIMindtree