Business Manager - Referral Program

ABOUT US Livspace is Asiaʼs largest and fastest-growing omnichannel home interiors and renovation platform. Using its proprietary technology, Livspace provides a one-stop renovation solution for homeowners—from design to managed last mile fulfillment for all rooms in a home. The platform has organized a fragmented industry, bringing together designers, brands, manufacturers, and contractors to enable an eCommerce-like trusted, and predictable experience. The company launched operations in Bengaluru, India in 2015. Since its inception, Livspace has organized a fragmented industry, bringing together a curated community of designers, brands, manufacturers and contractors. This has resulted in an e-commerce- like trusted and predictable experience for the homeowners. Livspace boasts of a community of 50000+ satisfied customers and over 2000 interior designers. The company is already the largest employer of interior designers in the country. Livspace currently serves Singapore, Malaysia, Saudi Arabia as well as 30 metro and non-metro areas in India including - Bengaluru, Chennai, Delhi, Noida, Gurgaon, Mumbai, Thane, Pune, Hyderabad, Kolkata, Ahmedabad, Kochi, Jaipur, Lucknow, Indore, Surat, Coimbatore, Mysore, Mangalore, Vizag, Vijayawada. Livspace has showcased phenomenal growth since its launch, having delivered over 125,000 rooms and selling over 7.5 million SKUs through its platform. The company also delivered 50,000 homes across all our serviceable locations. The founders - Anuj Srivastava and Ramakant Sharma are former Google and Myntra executives respectively, who are seasoned entrepreneurs and successful angel investors. Livspaceʼs leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world. Livspace has raised around USD 450 million in capital from some of the top global investors including KKR, Ingka Group Investments (part of largest IKEA retailer Ingka Group), TPG Growth, Goldman Sachs, Kharis Capital, Venturi Partners, FFP (Peugeot Groupʼs Holding Company), EDBI, Bessemer Venture Partners, Jungle Ventures, Helion Ventures and UC-RNT. For more information, please visit: https://www.livspace.com/ JOB DESCRIPTION We are looking for a proactive and results-oriented Referral Business Program Manager to lead our referral program initiatives at LivSpace. The ideal candidate will be responsible for driving input efforts for referrals among all Business Managers (BMs), conducting audits, disbursing referral rewards, designing sales schemes, and enhancing repeat referrals from past referrers. Drive input efforts for referrals among all BMs, ensuring regular touchpoints and engagement. Conduct audits and manage the disbursal of referral rewards on a regular basis. Enhance repeat referrals from existing referrers through targeted strategies. Implement a structured approach to drive referral generation across the organization. Ensure 100% compliance and awareness of the referral program and related marketing activities. Drive an average of 3.5 referrals per adopted BM and 2.5 referrals per other BM. Achieve 100% monthly overall targets per adopted BM. Meet cohort referral targets for other BMs to drive program success EXPERTISE AND QUALIFICATIONS Any Graduate / Post Graduate 3+ yrs of relevant experience in driving sales nos Proven experience in managing referral programs or sales initiatives. Strong analytical skills and the ability to drive results through data-driven strategies. Excellent communication and interpersonal skills to engage with stakeholders effectively. Ability to work in a fast-paced environment and manage multiple priorities simultaneously. Strategic thinking and problem-solving abilities. Strong project management skills to execute referral program initiatives effectively. Proficiency in data analysis and reporting to track program performance. Team player with the ability to collaborate cross-functionally. Detail-oriented with a focus on compliance and program integrity.