Associate Manager - Enterprise Sales

  • Bengaluru
  • Razorpay
Dear All, Razorpay, Bengaluru is hiring an Associate Manager - Enterprise Sales The role: The Associate Manager will hunt for new relationships and manage onboarding, implementation, training, increasing adoption across products, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisory relationship to help drive the continued value of our products and services. Roles and Responsibilities : Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and achieve the monthly/ quaterly target Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time Collaborate, problem-solve, and/or strategize upcoming client meetings Prepare necessary documentation or visuals for clients to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement Work with the marketing team to drill customer references and develop case studies Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings Maintain existing customer success metrics and data as directed. Lead campaigns and promote proactive customer contact strategy to manage and improve Churn, Retention & Customer Delight at a product level Mandatory Qualifications: 5+ years of total experience out of which 3 years has to be in customer success or account management within the banking industry or a Fintech company Candidate from a product-based background is preferable with an understanding of SaaS products. The candidate should have experience in team management or mentoring senior associates/associate Active team player, self-starter, and multitasker who can quickly adjust priorities. Note: We are looking for an immediate joinee with a relevant experience into end to end sales for SaaS / Fintech Product . You can share your resume with nidhi.chawda@razorpay.com along with CTC , ECTC , Notice Period and Location.