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Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role ofInvestiagtions Process Re-engineering Manager GSC. Principal Accountabilities: Drive and deliver process optimization, bringing tangible benefits to Investigations through data analytics, process analysis and innovative thinking. Provide an objective, independent view on Investigations processes, documenting current state and identifying areas of inefficiency. Own and guide stakeholders through the process mapping, design and reengineering exercises, incorporating SME knowledge to develop clear and realistic areas for improvement. Work within a Value Stream structure, supporting the Head of Optimisation in quarterly planning and delivering sprint activity that supports the Value Stream outcomes. Execute responsibilities with an Agile and Lean mindset, focused on efficient delivery of value and continuous improvement. The jobholder will continually assess operational risk associated with the optimisation strategy and inherent in optimisation activities, taking account of changing financial crime threats, geopolitical, economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology in accordance with the operational risk framework. The jobholder will ensure that fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. Maintain HSBC internal controls, including timely implementation of internal and external audit points together with any issues raised by external regulators. To assist in the discharge of accountabilities set out in the Legal & Compliance FIM by proactively assisting Compliance Managers in their responsibilities to assist management in identifying and containing compliance risk, monitoring, reporting and certification, fostering a compliance culture and optimising relations with regulators. The Investigations Optimisation Team is a new team and whilst the remit and objectives are clear, there is no Investigations specific optimisation strategy, nor is there a clear centralised view of what optimisation teams/activities exist across Investigations. The Investigations Optimisation Team is Sub-Value Stream in the newly implemented FC Detection & Investigations Value Stream, bringing a fresh structure and way of working that will need to be adopted. Investigations is an extremely diverse and geographically spread team, working to inconsistent laws and regulations in varying jurisdictions. These differences must be understood and carefully managed whilst implementing global optimisation. Investigations manages significant financial crime risk and optimisation often presents short term operational challenges, which will need to be managed through strong stakeholder engagement and leverage of the existing operational framework. Requirements Requirements : Essential: Proven ability to successfully manage process improvement projects, with a strong background working in roles requiring continuous improvement capability. Knowledge and experience of process mapping, process design and process reengineering using a variety of tools and techniques; utilising Lean, Six Sigma, Design Thinking, Agile Familiar with the DMAIC framework and able to apply a range of tools and techniques across the framework Strong problem-solving skills, ability to lead root cause analysis and problem solving workshops Ability to adapt and be flexible to changing requirements / needs of the Optimisation programme / business. Proven track record of working as part of a team, able to collaborate to accomplish common goals in an agile environment. Strong analytical, organisational and delivery skills, resourceful, creative and adept at solving complex issues. Excellent communication and inter-personal skills, including the ability to create and present concise and informative presentations. Excellent influencing and change management skills, including negotiation. Critical thinking, being inquisitive and ability to use initiative without guidance. Desirable: Working knowledge of some or all of the financial crime investigations process Understanding of operational risk control frameworks and control environment Lean / Lean Six Sigma experience and certification – Green Belt Experience in applying Agile techniques Scrum Framework, and ability to operate in an agile environment. Potential certifications include Certified Scrum Master, Certified Product Owner, ICAgile and/or Agile Coach experience Project management experience Awareness or experience of automation technologies including (, RPA, NLP, NLG & Gen AI)