Functional CRM/ Business Analyst

  • Bengaluru
  • Ltimindtree

Hello Candidate,


We are hiring for CRM Functional Consultant.


Location:- LTIMindtree Pan India Office.



JOB DESCRIPTION CRM FUNCTIONAL CONSULTANT:


  • Should have 4-17 years of in-depth experience and practical knowledge of core Microsoft Dynamics CRM/365 modules.
  • Should have good exposure in other areas of project execution like Customer facing, analysis, consulting, documentation, implementation, development and support of Business Solutions.
  • Minimum 3 years of experience as a functional consultant.
  • Minimum 3 years of experience in Technical Support.
  • Should have Customer Service module experience.
  • Experience of implementing Omnichannel.
  • Strong analytical, research and troubleshooting skills needed to identify RCA.
  • Should be able to configure, install and troubleshoot Server and identify problems by reading platform trace logs and provide the solution.
  • Highly confident with providing support and training to users.
  • Familiar with Strong on MS CRM Sales, Service and Marketing modules.
  • Demonstrated ability to effectively communicate technical issues and resolve problems.
  • Should understand incident and service requests and make sure SLA's are maintained.
  • Good Communication is must, Should be in position to address users questions/how to.
  • Working on the Agile or Waterfall approach depending on the business requirements.
  • Basic knowledge of the Power Platform (Power Apps, Flow, Power BI) and good understanding of Dynamics 365 Common Data Model and Common Data Model


Good to Have Skills:

  • Knowledge and understanding of some or all areas within Customer Engagement including Field Services, and Project Service Automation.
  • MS CRM configuration knowledge.
  • Application integrations knowledge with MS CRM.
  • Certified in MS Dynamics.
  • Knowledge of Devops.
  • SSRS reporting services experience