IT Resource Analyst

The IT Resource Analyst (RA) - India will play a role in the management of IT resources and finances as it relates to demand management, capacity planning, and resource/financial forecasting and tracking in the IT division. Effective performance in this role is essential to IT’s ability to meet its financial obligations to ETS. The IT RA role may reside in various locations in IT, including the Office of the CIO, Business Relationship Management (BRM), Domain Management, and IT Operations, and the focus of their efforts may vary accordingly. The IT RA Lead is a leadership role for cost gathering and analysis, developing financial models, leading estimation teams, and making cost benefit recommendations in order to forecast, estimate costs and monitor spend for IT work. Within the OCIO space, this role focuses on IT resources and IT financials in the aggregate (that is, a divisional view of IT resources and IT financials). The RA will support the financial and resource management function in IT, with an emphasis on extracting and interpreting financial data to support divisional decision-making. The RA-OCIO will also be responsible for handling the processing of IT internal demand. In other areas of IT, this role focuses on IT resources and IT financials for the group to which they are assigned. The RA will support the Resource Manager (RM), with an emphasis on analysis of project tracking, cost estimation, and other financial data. These activities lead to the creation of new cost estimates, project plans and portfolio management. The RA will also be responsible for analyzing and supporting IT internal demand, including where demand is created by their assigned group. 1. Build new (and/or utilize existing) financial models to aid in forecasting, cost estimating, and pricing of IT services. 2. Design and generate financial reports in response to specific IT needs, including conducting cost benefit analyses. 3. Ensure ongoing accuracy and integrity of financial models, data, and reports. 4. Execute accurate interpretations of past financial performance at the departmental and team levels, including ROI, margin and variance analyses as needed. 5. Collaborate with IT RMs and IT RAs to resolve financial issues and/or improve on past performance. Anticipate and diagnose problems in timely manner and be prepared to take corrective action. 6. Perform demand management activities for all demand requests assigned to their group (ie, requests for IT services requested by all areas of the organization as well as those originating from their assigned group,) These activities include handling requests through the process of scoping, estimating, resourcing and incorporating into IT project portfolio. 7. Document project roles, responsibilities, required skills, reporting relationships, and support the creation of a project staffing management plan. 8. Actively manage IT financials for approved demand projects within their assigned group to ensure alignment with approved budget, including continuous monitoring of (1) actuals vs forecast vs approved budget, including working with RMs to resolve any unapproved variances, and (2) accuracy of PS T&L codes recorded by IT teams, including working with RMs to resolve any coding errors. 9. Form and lead an estimation team comprised of RMs and others from impacted IT teams that will develop and/or support the proposed solution for new demand originating from their assigned group. Utilize IT division-wide and cost estimation processes and tools, including reviewing and approving cost estimates. 10. Provide support for other resource-related activities of the assigned group including project management, as requested. 11. Participate in training IT staff on financial tools, as requested. 12. Provide financial performance metrics to stakeholders including OCIO (ie, technology governance and performance, portfolio management), IT Finance, and others as needed. 13. Collaborate with others (internal and external to IT) on responsible tracking of and adherence to approved budgets. 14. Adhere to ethical standards and comply with the laws and regulations applicable to your job function. Required Experience: * A bachelor’s degree in business (finance, analytics, process), including experience in/with IT organizations is preferred. Experience in a technology-related field (computer science, etc) or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is also of interest. * Minimum 5 years of progressively responsible experience in one of the following areas is strongly preferred: financial analysis, business analysis, IT demand management, resource management, or project management. Excellent planning, organization and problem identification skills. * Excellent information, data and financial analysis skills. * Results oriented. * Demonstrated problem-solving ability. * Excellent understanding of technical and business terminology. * Proven ability to work effectively on multiple projects simultaneously. * Ability to establish and work in a collaborative, team-based environment. * Fluency with MS Excel and other MS Office applications. * Excellent written, verbal, and interpersonal communication skills including stand up presentations. * Highly motivated, demonstrating a positive, can-do attitude.