Consultant II, Transformation

  • Gurugram
  • Concentrix

Job Description

Key Responsibilities


  • Comprehensive understanding of Business Process Outsourcing services
  • Operations & Quality background is must with a combination of Continuous Improvement, Solutions, sound IT understanding is an advantage
  • Past experience of working out of client locations & and has ability to interact across levels with Client and Internal organization
  • Hands on experience on Performance Variability Analysis, Cost Benefit Analysis
  • Working Experience & Expertise in delivery across different industry verticals like Healthcare, Banking, or Insurance
  • At least 02 years minimum, should have been involved in process and consulting improvement assignments and projects
  • Working Experience in RPA platforms like Blueprism, UIPath, Automation Anywhere and other RPA platforms is preferred.
  • Working experience in AI/ Cognitive space like Watson, Amazon Lex, etc.
  • Business Domain expertise and working knowledge Know-how in BPM Tools (e.g. PEGA, IBM BPM, Bizagi etc), and Analytics tools that are used for process optimization in the process life cycle.
  • Strong Project Management skills and ability to coordinate/network across organization
  • Strong Analytical skills and hands on experience on mining data and preparing strong business case/ proposals.
  • Ability to understand client key business drivers, problem areas and is able to articulate to all stakeholders
  • Conduct E2E Process modeling, Create process maps (as-is & to-be)
  • Participate in Due diligence, and should have assisted in metric and data Base lining and opportunity recommendation
  • Should be well versed with Value Stream Mapping
  • Interact with Senior Management & Asset Lead of CNX understands, propose how technology can be built in new solutions.
  • Must to have excellent presentation & communications skill both power point and delivery/presentation


Profiles & Attributes:


  • 9+ years of experience
  • Consulting and/or Continuous Improvement experience with another professional services organization
  • Working experience on at least 1 of the platforms for RPA & AI -
  • RPA & BPM – Blue Prism, Open Span, Automation Anywhere, UI Path, Aheyu, PEGA & others.
  • AI / Cognitive – Watson/ IBM Bluemix, Kore, Amazon Lex etc
  • Analytics (Good to have) – R, Python etc.
  • Deep understanding and experience across a minimum of 2 to 3 industries– Telco, Ecommerce/ Retail, Utilities, Banking, Healthcare & Insurance
  • Six Sigma or Lean Certification is a value add
  • Strong Project Management skills and trusted exposure in large assignments
  • High on Analytical skills and hands on experience on mining data and preparing strong business case/ proposals
  • Qualification: Any Graduate