IoT Java Software Engineer (L3 Support)

In the Connected Car space - Aeris is a valued supplier to their automotive OEM partners which include Honda, Hyundai and Mitsubishi. As a result, their partners have been able to enhance connectivity for the complete vehicle life cycle – changing the business dynamics of their programs. As a result of our continued success, Aeris’ Connected Car footprint and roadmap is expanding and we are seeking a java developer with L3 customer support talents to our telematics team. This new position will play an important role in our automotive R&D team and will focus on conducting critical customer issue triage, bug fixes and help our customers in designing their IoT products using Aeris Mobility Platform. Role and Responsibilities: • Work independently with technical leadership to analyze production issues, provide recommendation and own defect resolution for pre-release in early integration with customers and post release in bug fixes. • Reproduce customer escalated issues in house by debugging/review software component, vehicle control unit, telecom network and backend server logs. • Communicate with customers to better understand customer reported issues and bridge the gap between internal development design and external customer user cases. • Drive continuous improvement through failure, defect analysis, code review, bug fixes and add automated critical tests in regression test library. • Ability to provide improvement insights to AMP development teams. • Develop tools to measure and report L3 support/defect resolution metrics • Participate in Agile Cross Functional team activities and assure a close loop traceability for customer escalated issues. • Conduct works with a high level of self-accountability, skills of innovative problem solving and a passion for customer satisfaction The successful candidate will have: • Bachelor’s or master’s degree in engineering Computer Science, Software Engineering or equivalent discipline • A minimum of 3-8 years of customer facing with hands-on core java development and related tools • Product experience using Java, Spring, Hibernate, REST, XML, JSON, and Message Queues • Knowledge and Hands on experience in docker and docker development & deployments • Experience and ability of debug in an Amazon Web Services environment • Experience and knowledge of databases – both relational and none with large scale production system • Experience working with test driven development • Proficiency with Agile development environment and tools, e.g. confluence, Jira and Jenkins, etc. • Excellent communication skills (written and verbal) Skills that will set you apart: • You have developed in Node.JS • You have recent experience using Angular, Backbone or any other similar frameworks • You have Telecom-related product experience