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Title: Webmethods Support Location: Chennai, TN
Candidate should have: 2 – 3 years real hands-on experience with webMethods (knowledge of integration workflows, how jobs are built and productionized, etc.) This is not a development role, but development experience is a plus where we could offer L3 experience L1 responsibilities: Job monitoring & health checks Source file/DB checks, data validation Triage & executing runbook actions Ticket creation for incidents and escalation based on escalation matrix provided SLO monitoring and reporting L2 responsibilities Incident management (following tickets to closure) Ticket resolution and coordination with software vendors/ SREs as necessary RCAs and recommendation for enhancements Runbook documentation Temp workaround recommendations Familiarity with tools such as: Sitescope, Splunk and Dynatrace is a plus
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