customer care exeutive

  • Gurugram
  • Hirebloc Ventures Pvt Ltd

Qualifications and Skills Excellent communication skills, both verbal and written Patience and the ability to handle difficult customer situations with tact and diplomacy Positive attitude and the ability to maintain composure in high-stress situations Problem-solving skills to efficiently address customer concerns Confidence to navigate and resolve customer issues independently Quick thinking and adaptability to handle changing customer needs Responsibility and accountability in following through with customer inquiries and requests Roles and Responsibilities Responding promptly to customer inquiries via phone, email, and social media Providing accurate information about our products and services to clients Handling and resolving customer complaints and concerns with professionalism and empathy Maintaining a high level of product knowledge to effectively address client inquiries Ensuring customer satisfaction and building positive relationships with clients Collaborating with internal teams to improve customer support processes and service quality Identifying and escalating priority issues to the appropriate department Assisting in customer retention activities and upselling products and services