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Role: Data & Analytics Designation: Data Miner Location: Delhi Years of Experience: 3 Years- 5 Years
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Working Hours: Morning 9 AM to 6:45 PM and its WAO.
Role and Key Responsibilities:
as a primary POC between Operations and clients. responsibilities include but are not limited to the following: manage, motivate and work as Individual contributor role. data analyst - Drive consistency to ensure the strong quality performance and alignment across all programs insights to continuously improve and deliver outstanding customer experience across program. alongside Ops and WFM team to Forecasting the desired out and drive the process improvement possible issues and trends and communicate them to relevant stakeholders initiatives and projects to counteract any possible trends. Exit Survey (CSAT & DSAT) and performance trends to provide recommendations for program improvement for the delivery of Data & Analytics metrics, forecasting at MBRs and QBRs
Key skills & knowledge:
Excellent communication & interpersonal skills. Python coding skills, Visualization (Power bi), Advance Excel and data mining (Information Retrieval through text)
Educational Qualification: Graduation
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