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Job Description Solving technical queries and providing support for difficult problems Support of the operating and server software as well as the AMR hardware in the function Accompaniment of product development from a customer support point of view: Introduction of important requirements in the specification of new releases: - User-friendliness, diagnostic capability, condition monitoring, etc. – Support of the development project and design of the field launch: post sales, service concept, global knowledge transfer, application test Ensuring continuous improvement in terms of customer satisfaction through quality and complaint management with each new release Implementation of workshops, trainings, and preparation of technical messages for service technicians & customers at home and abroad Manage business relationships with new and existing customers, through visits on the national territory, with a view to loyalty. Identify the needs of customers in the AMR field, developing proposals suitable for their satisfaction. Create synergy with colleagues in the Sales area in different sectors of industry with a view to customer centricity. Coordinate with colleagues in Technical Sales Support to identify technical solutions in line with the customer's needs. Applicant profiles bachelor’s degree in the field of, electrical engineering, mechatronics, mechanical or comparable knowledge. of automation technology, especially plant safety is an advantage. of MS Office written and spoken English skills. to travel for business trips around the country. of working with AMRs is required, such as deployment, troubleshooting, and proof of concept demos. of LINUX commands, server handling and PLC programming. in intra-logistics will be considered a plus. entrepreneurial, and customer-oriented thinking and acting
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