Key Account Manager

Key roles and responsibilities

• Lead the company’s dynamic food service sales efforts and develop/maintain relationships with food service institution at all levels
• Manage an individual expense account within budget guidelines
• Maintain ongoing relationships with customers and drive conversations to inform them about new developments in company’s products
• Develop quotes and proposals
• Negotiate by phone, email and in person. Must be comfortable with legal documents
• Attend client meetings, food committee meetings and other events related to clients
• Maintain effective, professional relationships with customers, vendors and fellow employees
• Administer unit operations in accordance with the standards required by SmartQ, handle contract specifications and statutory regulations.
• Responsible for the overall resourceful management of the unit, providing great quality food services and healthy partner management.
• Responsible for monitoring and ensuring food services to agreed standards and specifications.
• Ensure economic and efficient utilization of resources including utility, people, and technology.
• Analyze and help on-site/off-site partners manage effectively
• Communicate regularly with clients to stay updated on operational activities and happenings
• Action plans are completed following client satisfaction surveys and audits.
• Ensure all products are correctly priced in line with client agreement and specifications.
• Complete manpower schedule within the budget. Adjust labor schedule in line with sales.
• Ensure site adherence to safety standards as per SLA

Qualifications:

• Experience in food industry required
• Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions
• The ability to handle pressure and meet deadlines.
• Flexible and willing to take on any tasks to support team efforts
• Excellent written and verbal communication skills,
• Strong interpersonal skills
• Sound knowledge and experience in working with food, technology, and leveraging people.
• Results-oriented, be accountable, and hold accountable.
• Proven experience in managing successful teams in a similar environment.
• Basic Food Hygiene certificate and knowledge of QHSE standards.
• Excellent financial and application acumen.
• Self-motivated, agile, and able to adapt to a changing environment.
• Overall 5+years experience with a minimum 3 years in a similar role.
• Graduate/Diploma in Hotel Management discipline.
• Knowledge of the local language is mandatory.
• The candidate will be required to work for 6 days a week
• SmartQ will provide travel reimbursements as per travel policy.

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.