Information Technology Associate

  • Kolkata
  • Gear Inc.
  • Assist end users with hardware and software problems pertaining to PCs, laptops, printers, and mobile devices in the first instance.
  • Determine the cause of hardware and software issues and fix them, reporting more complicated ones to higher-level support staff as necessary.
  • Install and configure software and operating systems, among other standard maintenance tasks, on computer systems.
  • Investigate and fix hardware issues, or work with suppliers to replace and repair equipment.
  • Help with setting up and maintaining network connections as well as Wi-Fi access, as well as resolving network-related difficulties.
  • Help with firewall configurations, antivirus software upgrades, and data backup techniques, as well as the implementation and enforcement of security rules.
  • Encourage a culture of security awareness and enlighten end users on cybersecurity best practices.
  • Provide training and guidance to end-users on using hardware and software applications effectively and efficiently.
  • Required to work on the day and night shifts
  • Required to work a flexible schedule/on-call rota according to business needs/events.