.. Facilities we providing are Physiotherapy, Occupation Therapy, Behaviour Therapy, Remedial Therapy, Infant stimulation, Brain Gym, Speech Therapy. Role Description This is a full-time on-site role as a Speech Language Pathologist at Bangalore Child Neurology and Rehabilitation Centre located in Bengaluru .. read more
About Navi
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.
Founders: Sachin Bansal & Ankit Agarwal
Know what makes you a “Navi_ite” :
1. Perseverance, Passion and Commitment
• Passionate about Navi’s mission and vision
• Demonstrates dedication, perseverance, and high ownership
• Goes above and beyond by taking on additional responsibilities
2. Obsession with high-quality results
• Consistently creates value for the customers and stakeholders through high-quality outcomes
• Ensuring excellence in all aspects of work
• Efficiently manages time, prioritizes tasks, and achieves higher standards
3. Resilience and Adaptability
• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility
About the role:
At Navi, our high-performance culture is based on open communication, cultivating entrepreneurial mindsets, and being biased toward action and impact. The candidate will be responsible for
- Training the Agents on Health Insurance, NISM-AMC, Home loan, Cash Loan etc. Develop training materials and modules to onboard new employees or train existing staff on job responsibilities, processes and tools.
- Collaborate with various stakeholders to streamline and continuously improve the processes following a data-driven approach
- Ensure high-quality standards in all customer interactions by the teams across all channels
- Support team growth through training and development initiatives.
- Conduct audits, reviews or inspections to identify areas for improvement and adherence to quality guidelines.
- Analyze data and metrics to identify trends, patterns or issues affecting quality and performance.
What would you do at Navi?
- Conduct interactive training sessions for new hires and existing staff, focusing on job responsibilities, processes, and tools related to each subject area.
- Create comprehensive training materials and modules for each subject area, including Health Insurance, NISM-AMC, Home loan, Cash Loan, etc.
- Work closely with subject matter experts, department heads, and other stakeholders to ensure training materials align with organizational objectives and industry best practices.
- Implement process improvements collaboratively with relevant teams and monitor their impact on quality and performance.
- We are looking for some self-starters with high ownership who love getting their hands dirty and building industry first things ground up.
What are some good skills for this role?
- Bachelor’s degree in any discipline of 3+ years of overall experience with managerial exposure .
- Demonstrate the ability to influence, lead, and present ideas via clear written and oral communication
- Ability to take initiative without being asked to and highly skilled in data analysis
- Must be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem-solving with an unrelenting passion for excellent customer service