.. teams as needed. Qualification Bachelor's degree in Marketing, Business Administration, or a related field. Strong strategic thinking and analytical skills, with .. Trainee program. As a Management Trainee, you will undergo comprehensive training and development to gain a deep understanding of our business operations .. read more
***WALKIN DRIVE tomorrow AT IGT SOLUTIONS, GURUGRAM****
**MEET HR Sameer FOR INTERVIEW**
Credit Card Experience Mandatory
: Graduation mandatory
: Gurugram (work from office)
: 24*7 rotational shifts
6 Days Working
Manage team of 15 20 Team Members
Managing Team Performance Productivity // Quality // Shrinkage // Attrition
Coaching new team members
Review processes and come up with recommendation which can help to improve overall performance / CSAT
Identify TNI and bridge process gaps
Weekly monitoring and coaching to team members
Floor support and handling escalations
Manage and achieve IC targets
Maintain AHT levels as per the given targets for different tenure bucket
Basic knowledge of computers and MS excel
we need International Process handling exp
Experience in handling a team and ability to manage team members and subordinates - Preferred
Strong supervisory skills
Excellent written and verbal communication skills in English
Organized and Methodical
Flexible for 24*7 environment
**Credit Card experienced candidates mandate**
Interview Time: 10 am- 3 pm
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