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JOB DESCRIPTION:
Are you passionate about driving learning and development initiatives within large enterprises? Do you possess exceptional communication skills and a knack for building engaged communities? If so, the role of Learning Community Manager might be the perfect fit for you. In this role, you will be responsible for promoting our internal learning management solution, our SaaS platform, and facilitating employee Certification programs to drive adoption and usage within our enterprise client base.
The successful candidate will be required to work the night shift from 8:00 PM to 5:00 AM Indian Standard Time (IST).
RESPONSIBILITIES:
COMMUNITY OF PRACTICE:
- Develop and nurture a vibrant community of practice among our strategic customer’s administrator community (200+)s, fostering engagement and knowledge-sharing to enhance the effective use of the our platform.
- Initiate and facilitate dialogue within the community digital space by posing thought-provoking questions and driving discussions on topics relevant to sales enablement practitioners.
- Strategize and execute plans to increase community engagement among administrators, defining key metrics to measure success and effectiveness.
- Design and implement a comprehensive program to establish our company's 'Community Ambassadors' who champion the platform and provide support to new administrators.
- Create and execute a communication and recognition strategy to inform community members about newsletters, webinars, and upcoming training events essential for administrators.
- Develop monthly newsletters for the community, outlining a schedule of events and initiatives for the month to keep members informed and engaged.
- Collaborate with the Leader of the Platform Center of Excellence and other relevant stakeholders to create a webinar schedule, ensuring timely follow-up with presenters to prepare and share their insights on platform usage.
- Host webinars and actively engage participants to drive interaction and knowledge sharing during the events.
- Identify and celebrate new administrators joining the community, as well as recognize the ongoing achievements of existing members.
- Prepare and administer sentiment surveys to gather feedback from the admin community, providing valuable insights for continuous improvement.
- Proactively reach out to administrators to assess their needs and gather feedback, ensuring their voices are heard and addressed within the community.
- Develop and implement a robust measurement strategy to evaluate the success of community programs and initiatives, providing data-driven insights for future planning and optimization.
- Cultivate and maintain strong relationships with community members, fostering a sense of belonging and collaboration within the community.
CERTIFICATION COORDINATOR:
- Guide new administrators through the Certification process of our product, providing support and resources to facilitate successful completion.
- Develop engagement strategies for administrators undergoing certification, such as creating dedicated community spaces or hosting office hours for questions and support.
- Monitor certification expiration dates and proactively communicate with administrators to ensure timely completion of continuing education requirements or recertification processes.
- Manage the 100 Certified Admins transition to the Customer Enablement Admin role through our 200 Certification program.
MINIMUM QUALIFICATIONS:
- 8+ years of experience as an enablement program administrator or training coordinator, preferably in a SaaS company
- Experience working with learning management systems or sales enablement platforms for a large enterprise organization focusing on tracking user progress and measuring program effectiveness
- Highly proficient with MS Office, G Suite, Salesforce, reporting/BI tools, Zoom, JIRA, and Slack
- Strong project management skills, with the ability to plan, organize, and execute multifaceted campaigns within specified timelines.
- Demonstrated experience in developing and implementing strategies to increase user engagement and adoption of educational platforms or programs.
- Excellent communication skills, including effectively articulating the value proposition of learning initiatives and engaging with stakeholders at all levels.
- Analytical mindset with the ability to interpret data, track key performance indicators (KPIs), and make data-driven decisions to optimize campaign outcomes.
- Proven ability to collaborate cross-functionally with internal teams such as marketing, sales, and product development to align learning initiatives with organizational goals and objectives.
- Strong attention to detail and accuracy in managing certification processes, including tracking completion status and ensuring compliance with program requirements.
- Demonstrated proficiency in English language, both written and verbal.
- Strong attention to detail
- Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.
- A proactive and solutions-oriented mindset, with a willingness to take initiative and drive projects to completion
- Flexibility to adapt to changing priorities and business needs in a fast-paced environment.
PREFERRED QUALIFICATIONS:
- Experience in successfully administering a community of 100+ administrators of a sales enablement tool for enterprise organizations
- Experience in conducting webinars, designing engagement campaigns, newsletters, community pages, etc
- Ability to think creatively to motivate and engage audiences
- Experience managing programs in LMS or similar programs