Lead UX Researcher

Unlock Your Career Potential: Global Product and Technology at ADP.

Do you enjoy exploring, identifying and inspiring the future of the workplace and the lives of millions of people? At ADP, the world's largest B2B cloud company, our team is comprised of brilliant UX engineers, architects, data scientists, infrastructure experts, and more. We were first in our industry to offer a SaaS solution and continue to push the envelope utilizing the latest operating platforms to deliver the highly automated, intelligent and predictive solutions that are redefining what is possible.

ADP is a Fortune 500 and named one of Forbes' " Most Innovative Companies " and one of Computerworld's " 100 Best Places to Work in IT ", we are committed to leading the way in product development and research, empowering you to bring to life the latest innovations that will forever change the way businesses manage their most vital asset, employees.

Title: Lead UX Researcher

Location: Hyderabad

About the Team

You will be part of ADP ONEUX team. ONEUX team is responsible for all the digital product experience at ADP. The team influences design thinking, strategy, and execution throughout the customer journey of numerous products, and contributes design leadership and oversight to ADP’s product teams’ understanding of the factors that influence behaviours, drive engagement and delight.

Bringing passion, empathy and expertise to every engagement, UX drives innovation through discovery, design and optimization of factors that positively influence decision making, bring our clients’ brands to life and ADP’s efficiency and satisfaction.

About the Role

ADP’s UX Researchers partner with stakeholders in the TRIAD (consisting of UX Designers, Product Owners and Development) throughout the software development lifecycle – from the early planning stages, through product development, and following launch – to ensure that customer considerations influence UX/UI designs intended for current and future product releases.

UX Researchers facilitate design thinking sessions and discovery workshops, design and execute ethnographic fieldwork, create and maintain personas and customer journey maps, test proof of concept prototypes and product releases, and deliver research insights and design recommendations as part of Agile teams.

The Lead UX Researcher is responsible for:

• Helping corporate partners and product owners define a user-centered product vision based on data collected via discovery research, customer interviews, user surveys, etc.
• Collaborating with product development teams and UX designers to develop methodologies that test competing design options, validate and refine those options through iterative usability feedback, and ensure high levels of user satisfaction and acceptance through customer validation and benchmarking efforts.
• Identifying key user research questions and objectives in partnership with product, design, and engineering triads, and working collaboratively to influence the timing for collecting, delivering and refining user-driven insights and improvements.
• Leading research-oriented and usability-driven peer reviews for other UX team members and refine enterprise research guidelines and best practices.
• Collaborating on the growth and maintenance of our proprietary customer research panel and engagement with non-proprietary user research and testing communities.

Requirements:

• 7+ years of UX Research and Testing experience in the application of empirically based insights to design recommendations in client-side or agency-side settings.
• Extensive experience with qualitative and quantitative user research, including experimental design, sample selection and recruiting, surveys, focus groups, in-person and remote usability testing, ethnographic field research, and more.
• Portfolio containing work samples representing complex system research and user testing outcomes for desktop and mobile experiences.
• M.S./ B.Des / M.Des degree in HCI, Human Factors, Psychology, Engineering or a related subject, and practical, hands-on experience conducting research in technology-related fields.

Qualifications:

The ideal candidate will possess the following:

• Passion for research and testing, along with eagerness to collaborate with other creative contributors in Agile project teams.
• Ability to productively collaborate with project stakeholders and teams that are both local and geographically distributed, representing a variety of cultures.
• Willingness to work both independently and collaboratively with tight deadlines, and multi-task efficiently in high volume, fast paced settings.
• Strong communication skills to confidently present to various audience types and seniority levels, and an ability to provide bottom-line insights that help teams realize tangible value and productively execute on research/testing findings.
• Strong data collection and analysis skills to be self-sufficient in generating, analyzing and presenting results from quantitative & qualitative research, and an ability to translate complex analyses into straightforward recommendations.
• Ability to carry multiple projects simultaneously, either by leading or supporting.
• Commitment to best practices, user advocacy, and thought leadership that drive positive outcomes focused on high levels of quality and innovation.

The candidate will be able to demonstrate the following skills and capabilities:

• User research and usability testing fundamentals across a wide range of digital products and applications for enterprise platforms.
• Web Accessibility principles and familiarity with WCAG 2.0 is a plus.
• Familiarity or proficiency with remote usability testing tools, such as User Zoom or UserTesting.com, surveying tools such as Qualtrics, and analysis tools.
• Represent customer needs through discovery, business process flows, customer journey mapping, persona development, requirements gathering, etc.
• Ability to design usability tests, facilitate test sessions and analyze usability data.
• Ability to comfortably lead fieldwork and conduct interviews with end users