Director, Operations (Healthcare)

We are looking for an experienced leader who has a strong customer focus, ability to lead multi-functional teams and wants to grow in a fast-paced environment. The Director serves as liaison with external clients, internal operations, and support teams to direct actions and performance, in alignment with contractual obligations. This is a key leadership role with P&L responsibility to manage the premium global healthcare clients of the organization.

Essential Job Elements P&L : Manage P&L of the business operations, including the development and execution of the overall business strategy. Operations : Drive operational improvements for business vertical including optimizing resource allocation across teams, measuring progress against business goals. Team management : Manage a large, high performance, global team. Improve organizational efficiencies, build scalable business processes and infrastructure. Strategy : Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.). Client Satisfaction : Become ‘Voice of the Customer’ & establish strong relationships with clients. Business Growth : Support business growth by collaborating with Sales & marketing across geographies. Best practices : Develop and deploy best practices across healthcare offerings. Collaborate across domains to share and understand best practices and implement where applicable. Innovation : Lead innovation & value add efforts between Clients and Concentrix. Domain Capability : Strengthen domain capabilities. Compliance : Ensure compliance with all Client regulatory requirements

Profile & Experience 16+ years of operations experience within a BPO with deep industry expertise in core Healthcare (Payer & Claims) domain. Flexibility to work in late evening / night shift. Successful track record in growing and inspiring large global teams, with proven ability to select, attract, motivate, retain, and develop leaders and team members. Proven ability to drive performance and grow businesses. Experience in transformation through automation projects will be a significant advantage. Experience with a matrix driven organization. Proven track record of building strong relationships with stakeholders. Strong internal client-facing skills with excellent communication, negotiation and conflict management skills