Service Now Engineer

Purpose:

The purpose of this role is to assist with the growth in & adoption of the ServiceNow Platform.

Working within the Enterprise Technology Services (ETS) business division, part of a team spread across the globe, you will work alongside your Key Stakeholders building out requirements in accordance with platform governance

Key Responsibilities:

The successful candidate will be responsible for, but not limited to, the following duties

• Communicating technical problems and solutions to both technical and non-technical audiences.
• Consulting with business analyst/project manager to develop appropriate technical solutions.
• Documenting and gain acceptance / approvals of selected final solutions.
• Executing technical solutions in capacity as a ServiceNow lead, subject matter expert.
• Coaching and advising other Developers/ support engineers
• Develop, test and implement Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each, flow designer, and custom Service Portal widgets
• Ensure proper operation and configuration of the platform through testing and validation.
• Develop, test, and implement data integrations via API calls to various other technologies within our Platform environment.
• Administration of the application, including but not limited to, installation/upgrading, configuration, operation, and maintenance.
• Advance the maturity of the environment by researching and implementing new tools and technologies.
• A highly organised nature with high attention to detail
• Working & Collaborating in a team environment

Job Requirements:

• 3+ years of experience as a developer on the ServiceNow Platform
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• Working knowledge of ServiceNow components such as Change Management, Service Catalog, Service Portal, Problem Management, Incident Management, CMDB, Knowledge Management, etc.
• Knowledge of HTTP, REST, and API design best practices. Understanding of event-driven architectures. Understanding of asynchronous programming concepts. Knowledge of modern web design (CSS, HTML, etc.), JavaScript, and Angular.
• Ability to provide ServiceNow customization and configuration including but not limited to: scripting, workflow administration, report setup, module configuration, data imports and third-part software integration.
• Understanding of Flow Designer development and administration best practices. Making use of ServiceNow endorsed spokes and actions.
• Can define problems, collect data, establish facts, and draw valid conclusions to benefit the organization and maintain client satisfaction
• Excellent communication skills with the ability to interact effectively with others, which could include multiple levels of management and external clients and vendors
• Able to work autonomously with minimal supervision
• Experience working in an Agile or Scrum software development environment

Strong Advantage (Level Up)

• CMDB/IRM/CSM Implementation Experience
• Integration and API Experience
• ITIL certification (at least ITIL V3 foundation)
• Demonstrated understanding of ITIL practices in particular Incident management, problem management and change management.
• Experience in automation tools, such as Blue Prism, UI Automation, UiPath, Power Platform
• Proficiency in programming languages, such as C, C++, Java, Python or .NET
• Basic knowledge of Machine Learning (ML) and Artificial