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What will you Do? Proficiency in using CRM systems and event management tools. Good understanding or awareness of digital marketing concepts and processes. Excellent attention to detail and accuracy in data entry and configuration Ability to work independently and manage multiple tasks simultaneously. Strong problem-solving skills and ability to troubleshoot technical issues. Excellent written and verbal communication skills. Familiarity with KPIs and SLAs in a service delivery environment. Adaptability and flexibility to work in a fast-paced, 24x5 environment. Demonstrated ability to think creatively and implement innovative solutions to improve processes. Ability to handle customer escalations and resolve conflicts professionally. Experience in technical support or customer care in a fast-paced environment. What will you need? Working experience with event management platforms such as Marketo, Certain, On24, etc Experience in customer service or client-facing roles. Ability to adapt to new technologies and learn quickly. Strong interpersonal skills and ability to collaborate effectively with cross-functional teams.
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