Designer

RESPONSIBILITIES:

• Designs Conversation Scripts, Bot Responses and user journeys to create consumer-facing Chatbots with personality, character and human user interactions.
• Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.
• Creative thinking of user’s conversational journey with a bot.
• Thinking of different ways in which a user can speak with a Human or Bot agent.
• Liaison between the Delivery team to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.
• Develops mockups, flows, redlining and other creative prototyping-related items.
• Operates with a 'customer first' mindset and designs client-centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.

EXPERIENCE REQUIRED

• Excellent communication and writing skills.
• Exceptional creative thinking, writing and persona-building skills
• 2+ years' experience in linguistic analysis, Conversation design, copy editing, or similar roles preferred, in Content development roles.
• Innovative thinker with the ability to come up with creative solutions.
• Team player with excellent interpersonal skills and the ability to influence, collaborate and communicate with internal resources and external vendors.

OTHER SKILLS WE'D APPRECIATE

• Familiarity with chatbots, voice-enabled devices, or other conversational channels.
• Ability to understand and write JavaScript.
• Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.
• Storyteller and editorial mindset with an ability to predict audience preferences.

EDUCATION QUALIFICATION

• MA Literature/Bachelor’s or Master’s in Mass Communication