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JOB DESCRIPTION
Role: Personal Shopper
Reporting To: Unit Head
Qualification: Graduate
Experience: Min.1 year experience
Salary: Upto 350000 p.a
Job Responsibilities
As Personal Shopper you will be responsible for the following:
- Motivate the customers to visit your store often (generate appointments) and make purchases frequently by driving the relationship with their clients using mail, e-mail, telephone and face-to-face communications.
- Lead each client through their shopping experience, guiding them to products and services that are particularly suited for their needs and desires and close the sale with billing.
- To be the single point of customer service before, during and after the sale for your clients, by appropriate follow-up, follow-through and fulfilling commitments in order to maintain strong work relationships.
- Maintain the appointment levels, contribution to sales by suggestive selling and upselling using their expertise and in-depth knowledge of both the customer and the current offerings.
- Focus on increasing the Item per ticket and Average Bill Value.
- Educate non-members about the membership programs and encourage FC enrollments.
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