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Inviting applications for the role of Manager Quality– Process Excellence - Gurugram
Quality delivery manager plays the role of a consultant to India and NA Stakeholders in Quality/Operational excellence initiatives and supports the aligned BU in meeting their business targets
High Level responsibility area
• Identify and program manage division wide strategic/key initiatives and projects related to improvement and change management
• Drive a metrics based, continuous improvement culture within the organization
• Design and Drive the innovation strategy for Benefits / aligned business unit
• Design and facilitate Quality trainings - Six sigma Green Belt / lean trainings
• Provide advance statistical analytics on critical metrics to business stakeholders
• Support business in achieving their Year on year business and financial targets
Role Complexity
• Work can range from medium to high complex depending on the client situations and Project selections
Discretion
• 40-50% allowed in terms of taking decisions and having the flexibility of create own plan of execution
Interaction
• High Level of interactions required with Management and Leadership Level
Supervision/Leadership
•Role demands Coaching and Mentoring Senior BB's - 10% of the job
Competencies, Knowledge & Experience
Leadership Model (LM): Deliver Distinctive Client Value
Deliver measurable impact by leveraging relationships, client/industry knowledge and the “Best of Alight” to provide distinctive solutions e.g., Consulting Skills, Selling Skills, Client Knowledge, Client Service • Play a consultant role for stakeholders on Quality approaches and Industry / organization Best practices
• Participate and Effectively contribute to Stakeholder/clients Operational reviews and routines
• Conduct stake holder analysis, anticipate stakeholder needs and showcase / share skill set & Quality service offerings with stake holders
• Ongoing evaluation and awareness of Client/stakeholder critical requirements so as support formulation of an effective risk mitigation plan
• Know your Client – Understand of the book of business in terms of clients, domain and projects - provide in
• Analyze data on key client operational metrics to understand opportunity for improvement
• Drive use of structured problem solving approach to identify root causes and support as per business requirements - Be flexible with work hours as required to work with global and off-shore resources
• Participate in trainings and business management routines in office/offsite/other office locations
• Demonstrate Change Management capability for self and teams
• Be flexible to changes & continuously evaluate to adapt to the culture of the organization
• Solicit feedback, understand own development needs in consultation with the manager and work to achieve development goals
• Conduct Talent Assessment and Performance Management for Direct and Indirect Reports
• Retention – Create channels for colleague retention and career opportunities
• Colleague Engagement : Adhere to defined Colleague Connect routines
• Partner with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work on global projects
• Manage through multiple reporting channels and relationships globally
• Design and facilitate Quality trainings - Six sigma Green Belt / lean trainings
• Drive the strategy to leverage the Innovation Platform "Pragati" .
• Establish Key metrics and targets to measure performance on innovation
• Plan and execute steps to improve business, domain and client specific knowledge of team
• Identify and Promote sharing and implementation of best practices across organization
• Handle large/diverse teams and manage project outcomes across domains, clients and locations and time zones.
• Demonstrate Change Management capability for self and teams in driving project implementation and results
• Generate results through leveraging talent
• Provide advance data Analytics as per Business Unit / Process requirements
• Drive a culture of process controls for critical processes
• Design and develop metrics for critical processes
• Drive improvements in metrics
• Support business to create plan for meeting their year on year efficiency and productivity targets
• Proactively Identity opportunities for capacity creation
• Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
• Responsible for budget inputs and meeting budgeted financial goals
• Drive initiatives to optimize utilization and deliver on productivity targets
• Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
• Provide advance data Analytics as per Business Unit / Process requirements
• Drive a culture of process controls for critical processes
• Design and develop metrics for critical processes
• Drive improvements in metrics
• Support business to create plan for meeting their year on year efficiency and productivity targets
• Proactively Identity opportunities for capacity creation
• Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
• Responsible for budget inputs and meeting budgeted financial goals
• Drive initiatives to optimize utilization and deliver on productivity targets
• Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
• Use Six Sigma and Lean tools as required
• Facilitate / Lead Org level projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies
• Acts as a program manager for BU specific or division level programs
• Manage Cross functional teams to drive productivity / automation initiatives
• Establish routines and drive governance around key metrics/project outcomes
• Use analytical and problem solving skillset to produce Quality work in line with business requirements
• Be respectful and trustworthy and trusting of others
• Understand Alight Code of Conduct and data privacy requirements.
• Complete all related trainings and holds self-accountable for behaviors that support Hewitt Policies and guidelines
• Participates in community service
• Review Lean/Six Sigma Projects before Project closure.