Deputy Manager-Quality (Black Belt)-Automation

• Planning, design and delivery of Training sessions, including Ad Hoc Training, for both new and existing team members • Identifying training needs • Should be equipped and willing to take up trainings if need be and serve as trainers back-up if needed • Become a pro at the process/workflows knowledge to be able to manage discussions with client and internal stakeholders and also drive metrics • Be a Self-starter, mature to take important decisions in favor of business • Drive metric improvements from training phase and innovation ideas for training framework improvements • Designing and implementing training programmes • Helping employees in career development • Creating leadership development programmes. ... • Develop effective induction programs to assure new hires embrace Facebook culture and understand required potentially lacking cultural context for markets to be supported • Monitor and review the progress of trainees through questionnaires and discussions with managers and ensure corrective action when needed • Ensure Training Quality through Service Level and Training evaluations/assessments • Communicate with diverse audiences (e.g., employees, management, other sites, etc.) to provide information and clarification regarding training programs, actions, policies, procedures and best practices • Work closely with the Facebook Training and Policy Team to assure training content is updated and aligned with FB’s Abuse Standards/Terms of Service • Review existing measurement tools, metrics and feedback to gauge the effectiveness of the training • Conduct ongoing and thorough analysis of organizational, departmental and individual training needs • Ensure that training solutions are designed in a logical, structured and clear manner, reflective of learning objectives and suited to a variety of learning styles • Manage participation during training delivery to ensure maximum contribution - test for understanding, observe behavior and alter delivery method if necessary • Keep self-updated on Learning & Development Best Practice • Should be capable in creating ideas and initiative for process development • Stakeholder management • Client front facing from training team for WBR, MBR & Client visits • Should have excellent process knowledge with a desire to coordinate with cross functions and drive results • Ability to work & communicate with people across organizational units and locations. Strong Team building skills • Evaluate on a regular basis employee skill and knowledge levels relevant to their assigned responsibilities • Critical thinking and Strong analytical skills with an ability to solve a problem • Motivating associates through effective management and constructive feedback