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Associate Director, Product Management (Saas)
Why Birdeye?
Birdeye is the highest-rated reputation, social media, and customer experience platform for local
businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2. Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
What You'll Do
Are you a technical product leader passionate about building innovative products for a fast-paced growing startup?
We’re looking for an exceptional individual to join Birdeye as a Director of Product Management and drive innovation in the customer experience for local businesses for the global markets. Birdeye’s platform is a cloud-based application used by businesses across SMB and Enterprise segments. We are looking for a very sharp, ambitious, self-directed Product Management Leader to lead and build our next-generation platform.
Responsibilities.
You will define, execute, and deliver applications and services based product roadmap
fine, execute, and deliver applications and services-based product roadmap that adds great value to Birdeye customers.
You will participate in developing the strategy and vision for the line of business, and lead
product roadmaps and features based on overall product strategy and business goals.
Ownership of the product: oversee and manage the product on a daily basis
Strong experience in product management in a SaaS-based business Understand and communicate accurately the product launches and features to all stakeholders.
Define and conduct market research to gain a better understanding of user behavior and
competition.
Gather information and data from multiple sources (consumer research, competitive
analysis, reviews), develop insights and translate findings into actionable insights.
Provide analytics-based insights to help iterate on the product to make it more useful to
customers
Proactively identify and resolve strategic issues that may impair the team’s ability to meet
strategic, financial and technical goals
Work with various teams including engineering, design, marketing, sales and support etc.
to build a strong product and implement customer feedback.
Requirements:
10+ years of overall experience in Product Management, with 6+ years of SaaS Product
Management experience
Preferably with experience with Conversational AI, messaging, web chat, communication
products.
Preferably with a background in customer engagement/customer experience SaaS
offerings
Demonstrated success and track record in enterprise SaaS products
Have experience bringing AI, ML, and GenAI-based products and features to market
This role is inherently cross-functional -- you will work closely with engineering, design,
sales, support and executive teams to bring features to market and develop and grow
new business opportunities for Birdeye.
A successful candidate will be highly analytical, a great communicator, and able to work
extremely effectively in a matrix organization.
Strong experience in product management in a SaaS-based business
Good experience interfacing with customers and defining requirements, driving product vision,
manage product backlog or handle the significant cant budget for product roadmap
Track record of successful system implementations utilizing multiple projects
management methodologies, tools, and techniques.
Entrepreneurial spirit with a track record for delivering results in a fast-moving environment
Excellent written and verbal communication skills
Why You’ll Join Us
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.
Interested candidates, please send their resumes to
Regards
Iqbal Kaur