- Conduct Technology training for Engineers on the production floor.
- Administer Skill gap assessment and conduct refresher technology training for L1/ L2 engineers
- Develop lab scenarios & case studies for both Level1 & Level 2 support
- Simulate complex scenarios in the lab and provide break fix solutions
- Proactively develop content on new technologies and offer the training through Classroom / Online Portal/ Blended
- Periodically upgrade Knowledge & Skills on new/ emerging technologies and get certified as per the business requirement
- Track, Measure, document, and Report effectiveness of training programs delivered (Feedback, Conversion %, Learning Curve etc.)
- Should be flexible to travel within India / abroad for delivering training as per the business need.
Skill Set:
Knowledge of TAC environment, log analysis, Packet analysis, Packet walk through scenarios
Hands on experience on Networking Devices.
Networking Technology (Common across all).
OSI, Ethernet Frame, MTU, ARP, GARP, Proxy ARP, RARP, ICMP, IP v4/ v6, Fragmentation, VLSM/CIDR. TCP (3 Way Handshake), MSS, UDP, FTP- Active vs Passive, TFTP DHCP, DNS, SNMP, QoS, Syslog, Wireshark Packet Capturing & Analysis.
Utilities: Ping, Traceroute, Nslookup, Netstat
Firewall & Security
Firewall, NAT, ALG, IPSEC/VPN, Troubleshooting IPsec -VPN, SSL- VPN, Site-to-Site VPN, Remote Access VPN, Unified Threat Management, Network Attacks/Threats, Mitigation techniques, Vulnerability assessment ADS, Cryptography, PKI, RADIUS, AAA, EAP, TACACS, SAML, SSO High Availability (Active-Active, Active –Passive) End Point Security, Certificate Server, Cloud Security, SIEM, UTM, Web Proxy Content Filtering
Industry Certification: Added Advantage
Experience in TAC / Tec Support is an added advantage
Work From Office
Rotational Shifts
Location – Chennai
Exp – 6 to 10 Yrs.