.. and inspection support as required by the auditor and continuous internal audit of the process and procedures. Data Analysis in order to reduce work TAT & help to improve customer satisfaction. Design and implement continuous improvement in the process, in order to reduce cost and time of resolution .. read more
LTIMindtree is looking for ITSM Tech Lead's who can join us Immediately for Pan India Location.
• 8+ years of experience in ITSM, specifically supporting the ServiceNow processes.
• Experience with ServiceNow forms, fields, views, lists, UI policy, actions, and client and server scripts.
• Configuration and enhancements on the ServiceNow ITSM module.
• Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.
• Expertise with scripting languages such as JavaScript and Angular JS.
• Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
• Ability to talk to business to understand requirements, provide options and set right expectations on delivery.
• Excellent written and oral communication skills.
• Should be able to interact with customer and get the requirements.
Good to have:
• Experience successfully implementing the ServiceNow ITSM modules platform and processes leveraging the ITSM framework
• ServiceNow System Administrator Certification, CIS Certified
• Experience performing continuous improvement initiatives for processes and services
• Experience with ServiceNow Workplace Safety apps implementation
LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, dis-ability or any other characteristic protected by applicable law.”
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